Delivery charges


Orders are typically shipped in the order they are received.


Orders are carefully picked and pulled from our on-site warehouse; each item is inspected for quality, double checked for accuracy and then carefully packaged and prepared for shipment to leave our warehouse.


We want you to be thrilled with your purchase!

Shipping methods and costs

We deliver to 170 countries around the world, and offer different shipping options to meet your needs as listed below.





Delivery time



Free of charge

1-2 Business Day

European Union, Switzerland


Free of charge

1-3 Business Day(s)

Rest of Europe UPS / DPD 15 € 1-3 Business Day(s)

North America


25 €
free of charge above 250 €

2-3 Business Days

Japan, China, Corea, Taiwan


30 €
free of charge above 300 €

3-5 Business Days

Rest of the World


40 €
free of charge above 400 €

4-6 Business Days

When do we deliver?

UPS/ DPD orders: 9am-5pm, Monday to Friday.

Important information

  • All orders require a signature upon receipt.
  • We are unable to redirect orders once items have been dispatched.
  • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.


"Gretchen" insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by "Gretchen" and transfer of responsibility in the same way.

Customs duty

If your delivery goes into a country which is not a member of the EU, there might be additional customs fees.

The exact amount of the customs fee is difficult to determine because it is different for each county and product. As a rough guide, you will at least have to pay the VAT of your country plus an additional customs duty. You can ask your local customs.


Displayed prices are inclusive German VAT.

Do you have any further questions? Please do not hesitate to contact us on shop(@)

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